Our client is an Online Game Website that provides the possibility to play games without having to leave home.
To help our client to deliver a game experience that exceeds the ordinary, Kelly Services is looking for Online Casino Customer Support (m/f), with fluency in Italian and English to start and join a brand-new project in Lisbon.

Main responsibilities:
An online gaming support agent has a wide range of responsibilities focused mainly on:
- Answer by phone, email or chat to customer inquiries related to new accounts or update account records;
- Handle with customer questions and doubts, troubleshooting or support account funds analyses;
- Provides information related to gaming rules, offer promotional items or conducting proactive suggestions in order to promote the best playing experience ever;
- Utilizes business applications and the appropriate technology to perform routine activities, as daily transactions and processes related to the operations.

Profile:
- Previous experience in Customer Support or similar (preferential);
- Native or fluency in Italian, with English (at least C level in oral and writing - mandatory);
- Team player and willing to join a multicultural workplace;
- Organized, able to multitask and to face successive changes;
- Empathic and an effective speaker;
- Data and results-driven;
- Interested to join a dynamic company with a completely different business area

Workplace: Lisbon
Working Schedule: Monday to Sunday with two rotary days off and between 09 am to 02 m.
Estimated starting date: November

Salary Conditions:
Italian > Monthly Gross base salary - 1000€ + Meal Allowance;

We offer:
- Work in a dynamic environment where customer satisfaction is the driver;
- Challenging, responsible and varied task;
- Possibility to join a company since day 1

If you are looking for a challenging opportunity where you can make a difference, send us now your up to date cv.
Don't let this chance pass through you!